Shipping policy
Shipping Policy
Thank you for shopping with Marleston. We carefully process every order to ensure it arrives safely and on time.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
During holidays, promotions, or periods of high order volume, processing may take slightly longer.
Shipping Destinations
We currently ship to customers in the United States, Canada, the United Kingdom, Europe, and select international destinations.
Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before completing your order.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 3–5 business days |
| Canada | 3–5 business days |
| United Kingdom & Europe | 8–10 business days |
| Other Countries | 10–20 business days |
These are estimated delivery times and are not guaranteed dates. Delays may occur due to weather, holidays, carrier disruptions, customs, or other circumstances outside our control.
Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before payment is completed.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Please allow 2–7 business days for tracking information to update after shipment, as some carriers may not scan packages immediately.
Multiple Packages
If your order contains multiple products, items may occasionally be shipped separately from different fulfillment locations. You may therefore receive multiple tracking numbers and packages.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges, if applicable, are the customer's responsibility.
Sculpté™ does not control customs fees or processing times.
Incorrect or Incomplete Addresses
Please make sure your shipping information is correct before placing your order.
If an order is returned, delayed, or delivered incorrectly because of an incomplete or incorrect address, additional shipping costs may apply for reshipment.
Delayed or Lost Orders
If your order has not arrived after the estimated delivery window, please contact us with your order number and tracking information.
We will review the tracking details and work with the carrier when necessary to help locate your package.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around your delivery location and mailbox.
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Ask household members, neighbors, or building staff.
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Contact your local carrier for additional delivery information.
Please contact us as soon as possible so we can assist with the investigation.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery.
Include your order number, a description of the issue, and clear photos or video of the product and packaging. This allows us to review the issue and determine the appropriate solution.
Cancellations & Address Changes
If you need to cancel your order or change your shipping address, contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has been processed or shipped.
Customer Support
Have a question about your order or shipping?
Our support team is here to help. Please contact us through the Contact Us page and include your order number so we can assist you as quickly as possible.