Shipping Policy

Thank you for shopping with Marleston. This policy explains how we process and ship your order, what it costs, and what to do if something goes wrong.

Free Shipping on All Products

Shipping is free on every product we sell. The price you see is the price you pay for delivery, and shipping is shown as $0.00 at checkout.

Where We Ship

We ship to the United States, Canada, Australia and New Zealand, as well as the United Kingdom, much of Europe (including Germany, France, Italy, Spain, the Netherlands, Ireland, Austria, Belgium, Switzerland, the Czech Republic, Denmark, Finland, Norway, Poland, Portugal and Sweden), Japan, South Korea, Hong Kong, Singapore, Malaysia, Israel and the United Arab Emirates. If your country is not listed, enter your address at checkout to see whether we deliver there.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During the Christmas season and other busy periods, processing may take a little longer, so we recommend ordering early.

Delivery Times

Once your order ships, delivery typically takes 3–5 business days. These are estimates, not guarantees. Delays can happen because of weather, carrier disruptions, customs, holidays or high order volumes.

Tracking Your Order

You will receive a shipping confirmation email with a tracking number once your order ships. Tracking can take a few days to update after shipment because some carriers do not scan packages right away. You can also check your order on our Track Order page.

Multiple Packages

Items in the same order may ship from different locations and arrive on different days. If part of your order arrives first, the rest is still on its way, and you will not be charged extra shipping.

Customs, Duties and Taxes

Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. Where these apply, they are the customer’s responsibility unless shown at checkout.

Shipping Address

Please double-check your shipping address at checkout. If you need to change it, email us right away at marlestonhome@gmail.com. We cannot guarantee changes once an order has been processed or shipped. If a package is returned because of an incomplete or incorrect address, we may need to ask for the cost of reshipping.

Delayed or Lost Packages

If tracking shows your order is still in transit, please allow a few extra business days past the estimated window. If your package has not arrived after that, email us with your order number and we will investigate with the carrier and make it right.

Delivered but Not Received

If tracking says your package was delivered but you cannot find it, check the address on your order, look around your delivery area, and ask neighbors or household members. If it still isn't found, contact us within 7 days of the delivery date and we will help.

Damaged or Incorrect Items

If your item arrives damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or a refund. See our Return Policy for details.

Contact Us

Questions about shipping? Email marlestonhome@gmail.com and our team will be happy to help.